FAQ

Frequently asked questions

Profile

What do I do if I forget my password?

• Click here or click Login in the upper right corner of the event website
• Click the "Forgot password?" link
• Enter the email address you used to register for the event
• Click the  Reset your password  button
• You will receive an email with a "Reset Password" button
• Click the button and enter your new password in the "New Password field"
• Repeat the new password in the "Repeat Password" field and click   Reset your password 

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my password?

• 
  
• Log in using your email address and your password.
• Go to Account Settings in your Dashboard, under your profile picture
• Go to the "Change password" section
• Type the old password in the "Old Password" field and the new password in the "New Password" field
• Repeat the new password in the "Repeat Password" field and save

Please check your spam and/or promotions inbox in case you did not receive the password reset email!

How do I change my email address?

• Log in using your email address and your password.
• Go to Account Settings in your Dashboard, under your profile picture
• Enter the new email address in the Account email address field
  • Please note that you cannot change your email address to one that already exists in our system
• Click on Update Email Address
• Wait for the confirmation email in your inbox and then confirm it

How do I change my time zone?

• Click the  Edit my profile  button in your Dashboard or click here
• Select a time zone from the dropdown menu in the "Personal Information" section
• Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected

Why is my profile not activated yet?

• If you see a message saying "Your profile is waiting to be activated" when you log in, it means that the event organizers have not done so yet
• If you believe your profile should have been activated already, please check the Contacts page and let the event organizers know

1:1 Meetings

How do I request a meeting with someone?

• Go to the Participants list and browse through the profiles
• Click the  Request meeting  button
• Choose the time and date of the meeting
• Click  Send request 

or

• Click "View Profile →" if you want to get more information about the participants
• Click the  Request meeting  button below their profile picture
• Choose the time and date of the meeting
• Click  Send request 

Why can't I request meetings with some participants?

Participants available for meeting requests are indicated with the  Request meeting  button. If the button is gray:

• You may not have registered for any 1:1 meetings sessions
  • please make yourself available for 1:1 meetings sessions via Agenda or Availability
• The participant you want to meet might not have registered for any 1:1 meetings sessions
• You might not have any common overlapping 1:1 meetings sessions
  • Please sign-up for some additional 1:1 meetings sessions via Agenda or Availability

Marketplace

How to create a Marketplace item?

• To add a Marketplace Item go to your Dashboard or the My Opportunities sector in the Marketplace
• Select the type of Marketplace Item you want to upload
  • Depending on the event, the available options may include Product, Service, Partnership, Project Cooperation, Investment, Expertise, or Request
    
• Enter the title and description of your Marketplace Item
• Select one or more classifiers
  • Depending on the event, the available options may include Market Application Keywords, Type of Service, Project Stage, Expertise Fields, Investment, Expertise, What are you looking for?, etc.
    
• Click the  Save  button in the lower right corner
  

How can I add files to my Marketplace item?

• To add an image:
  • Click the   Add image  button
  • Select an image from your device
  • If you want, you can add more images and when you're done, click  Save 
  • The supported image formats include:  .jpg, .jpeg, .gif and .png

• To add a file:
  • Click the   Select file  button
  • Select a file from your device
  • Enter a name for the file
    • The file you upload will be displayed as a link, and when clicked, it will open in a separate browser tab
  • Click the  Add file  button and then  Save 
  • The supported file formats include: .pdf, .doc, .docx, .xls, and .xlsx

• To add a YouTube video:
  • Enter the video title
  • Paste the YouTube link
  • Click the  Add video  button and then  Save 
  • The video will appear as an embedded mini player and other participants will be able to watch it directly on the Marketplace Item